Resume

Experience Summary

Solution-focused web accessibility professional possessing extensive experience successfully planning, designing, and producing accessible web content within a remote and distributed team environment. Adeptly communicating consistent messaging involving web accessibility to all stakeholders, implementing web accessibility processes and policies, and helping implement accessibility best practices.

Skills

QA Testing, Web Accessibility Testing, Web Content Accessibility Guidelines (WCAG), VPAT, Assistive Technology, Screen Readers, NVDA, JAWS, VoiceOver, Keyboard Testing, PDF Remediation, Siteimprove, Axe, WAVE, CSS, HTML, PDF, Image Editing, Adobe Acrobat, Microsoft, ServiceNow, JIRA, Confluence, Adobe Experience Manager (AEM), AGILE, 

Professional Experience

Digital Accessibility Program Manager

American University, Washington DC, 5/2023 – Present
nextSource, Doylestown PA, 5/2022 – 4/2023

• Collaborating with multiple offices to author university-wide digital accessibility policies for captioning, email, social media, procurement, and general accessibility.
• Auditing websites, applications, and VPATs for compliance with WCAG, university policies, and accessibility best practices, encouraging a consistent, accessible experience across numerous university-owned web properties and third-party online services.
• Advocating for users by entering tickets with major IT vendors to point out accessibility issues in their products and request solutions or workarounds. 
• Simplifying complex technical information to explain why content is not accessible and recommending actionable remediation solutions.
• Proactively developing help resources and knowledgebase articles on solving common accessibility problems based on staff needs and frequently asked questions.
• Remediating PDFs, Word documents, Excel spreadsheets, and PowerPoint presentations.
• Managing a Digital Accessibility Internship program. 

Web Quality Assurance Specialist

nextSource, Doylestown PA, 9/2020 – 4/2022
American University, Washington D.C., 1/2019 – 8/2020

• Performed extensive web accessibility testing using screen readers (NVDA, JAWS, VoiceOver), manual keyboard testing, and automated scanning.
• Identified accessibility compliance gaps, provided remediation recommendations, and triaged issues. Reported and tracked defects in ServiceNow.
• Developed remediation solutions targeted to technical skill set and role, i.e., developer, content author, non-technical staff, administrator, etc.
• Built trust with web developers by being transparent about accessibility testing by documenting and sharing QA requirements and the web accessibility testing process.

Web Content Management Specialist 

TalEx (for The American Chemical Society), Washington DC, 4/2017 – 1/2019

• Managed CMS training, wrote help documentation, defined CMS user permissions, managed automated workflows, and performed UAT testing.
• Determined user permissions, workflows, and user interface access during CMS upgrades.
• Upgraded training options to accommodate remote working staff by producing webinars, instructional videos, and a user support website.
• Produced multimedia training assets, including video, audio, graphics, animations, screencasts, and voiceovers.

Sr. Web Content Manager

American Chemical Society, Washington DC, 3/2008 – 4/2017.

• Web Production, CMS Subject Matter Expert, CMS Administrator, and Technical Trainer.
• Actively supported the day-to-day operations of the CMS and web production activities.
• Provided CMS user support, troubleshooting, and guidance in developing new functionality.
• Managed editorial calendars, curated content from across the organization, and published content according to schedule.
• Established digital content management best practices, web content review requirements, web accessibility instructions, and website audio and video standards.
• Created and managed a society-wide web content training program consisting of CMS, writing for the web, metadata management, image editing, and web accessibility. 
• Authored and maintained a web content publishing support website for staff to easily access all web related requirements and resources in one place, including the CMS user guide, publishing processes, and technical requirements.
• Analyzed project requests, wrote technical requirements, identified bugs, triaged fix requests, and escalated issues when appropriate. Reported and tracked requests in JIRA.
• Performed QA testing on all stories and fix requests involving the CMS authoring environment and user experience.

Education and Training 

• Bachelor of Individualized Studies (BIS), Multimedia Composition, 
  George Mason University, Fairfax, Virginia
• Deque: IAAP WAS Certification Preparation Curriculum, IAAP CPACC Certification Preparation Curriculum.
• WebAim: StrategicA11y – Virtual Strategic Web Accessibility Workshop, 
  Accessible Documents: Word, PowerPoint, & Adobe Acrobat Pro.
• Learning Tree: Technical Writing