Resume

Experience Summary

Digital accessibility professional with 7+ years of experience blending empathy, creativity, and technical expertise to build more inclusive digital environments. Skilled in accessibility strategy, assistive technology testing, content remediation, policy development, and cross-functional training. Known for making complex standards approachable, guiding teams toward real-world accessibility solutions, and embedding inclusive practices into daily workflows. 

Skills

WCAG, Section 508, Digital Accessibility, Inclusive Design, Universal Design, Accessibility Audits, Accessibility Remediation, Quality Assurance, Manual & Automated Testing, VPAT / ACR, Document Remediation, HTML, CSS, ARIA, Adobe Acrobat, PDF/UA, PAC, Web Accessibility Testing, axe DevTools, WAVE, Siteimprove, Screen Readers: JAWS, NVDA, VoiceOver, Assistive Technology, ServiceNow, Agile Methodologies, Zoom, Adobe Creative Cloud: Photoshop, Illustrator, InDesign, Adobe XD, Multimedia, Image Editing, Video Production & Editing, Microsoft Word, PowerPoint, Excel 

Professional Experience

Digital Accessibility Program Manager

American University, Washington DC, 5/2023 – 9/2025
nextSource, Doylestown PA, 5/2022 – 4/2023

• Advised on university-wide accessibility strategy, aligning policies, procurement, training, and remediation to strengthen WCAG compliance and embed accessibility into daily practices. 
• Collaborated with cross-functional teams to review websites, identify accessibility issues, and provide remediation guidance to developers, designers, and content authors. Tailoring communication to each audience’s technical and strategic needs. 
• Managed end-to-end accessibility audits, from code inspection to defect tracking. Prioritized issues, wrote reports, and ensured resolution within project timelines. 
• Spoke up for assistive technology users when critical tasks were blocked by accessibility barriers. Collaborated with vendors to pursue workarounds and continuously push for improvements. 
• Shaped policies on accessibility, captioning, email, and social media. Embedded digital accessibility best practices into publishing workflows, not as a checklist, but as part of the culture. 
• Advised on accessibility during early design phases, helping teams make user-centered decisions on color contrast, layout, and data presentation before development began. 
• Wrote 30+ accessibility guidelines to fill an information gap, giving staff the practical support they needed to create inclusive content with more confidence and less stress. 
• Served as the go-to expert for document remediation assistance, including PDFs, Word, Excel, and PowerPoint, troubleshooting and devising accessible solutions when a content author felt stuck. 
• Created training materials and delivered webinars that made complex accessibility topics easier to understand, helping staff translate standards into real-world decisions. 

Web Quality Assurance Specialist

nextSource, Doylestown PA, 9/2020 – 4/2022
American University, Washington D.C., 1/2019 – 8/2020

• Tested with screen readers, keyboard access, and other assistive technology to uncover usability issues caused when WCAG misses the mark. Making digital experiences work for real users, not just meeting a regulation checklist. 
• Conducted 12 manual and automated accessibility audits annually, evaluating websites against WCAG 2.1. Delivered actionable remediation recommendations to resolve accessibility issues. 
• Partnered with eLearning Services and Disability Support to develop and deliver faculty training on accessibility, encouraging inclusive design practices across the academic community. 
• Worked with agile development teams to clarify and test accessibility requirements during sprints. Built trust while consistently advocating for accessibility. 
• Stepped up to answer tough accessibility questions others avoided. Became a trusted partner known for being approachable and solution-focused. 

Web Content Management Specialist 

TalEx (for The American Chemical Society), Washington DC, 4/2017 – 1/2019

• Remediated a 200+ page Web Content Authoring Website to show that making accessible content at scale isn’t just achievable. It’s easier and more sustainable than many expect. 
• Validated 30 CMS components with 300+ settings for a major CMS update, catching bad HTML, CSS, and ARIA issues early and preventing post-launch fixes. 
• Managed CMS training, wrote help documentation, defined CMS user permissions, managed automated workflows, and performed UAT testing.
• Determined user permissions, workflows, and user interface access during CMS upgrades.
• Upgraded training options to accommodate remote working staff by producing webinars, instructional videos, and a user support website.
• Produced multimedia training assets, including video, audio, graphics, animations, screencasts, and voiceovers.

Sr. Web Content Manager

American Chemical Society, Washington DC, 3/2008 – 4/2017.

• Web Production, CMS Subject Matter Expert, CMS Administrator, and Technical Trainer.
• Reviewed and tested 100+ CMS editing options to identify accessibility improvements authors could make without coding. Helped authors build inclusive content independently, without needing developer support. 
• Developed an accessibility guide featuring 10 WCAG-aligned practices, helping content authors adopt accessibility with more confidence and less stress. 
• Integrated accessibility principles into the CMS training program by embedding best practices across five workshops and setting consistent expectations for 50+ content authors. 
• Actively supported the day-to-day operations of the CMS and web production activities.
• Provided CMS user support, troubleshooting, and guidance in developing new functionality.
• Managed editorial calendars, curated content from across the organization, and published content according to schedule.
• Established digital content management best practices, web content review requirements, web accessibility instructions, and website audio and video standards.
• Created and managed a society-wide web content training program consisting of CMS, writing for the web, metadata management, image editing, and web accessibility. 
• Authored and maintained a web content publishing support website for staff to easily access all web related requirements and resources in one place, including the CMS user guide, publishing processes, and technical requirements.
• Analyzed project requests, wrote technical requirements, identified bugs, triaged fix requests, and escalated issues when appropriate. Reported and tracked requests in JIRA.
• Performed QA testing on all stories and fix requests involving the CMS authoring environment and user experience.

Education and Training 

• Design Certificate (In Progress),
  Otis College of Art and Design, Online 
• Bachelor of Individualized Studies (BIS), Multimedia Composition, 
  George Mason University, Fairfax, Virginia
• Deque:
  • IAAP WAS Certification Preparation Curriculum
  • IAAP CPACC Certification Preparation Curriculum.
• WebAim:
  • StrategicA11y – Virtual Strategic Web Accessibility Workshop
  •  Accessible Documents: Word, PowerPoint, & Adobe Acrobat Pro.
• Learning Tree: Technical Writing